Our support philosophy
Every CashSheet customer gets access to the same support team — there's no tier system that makes you wait longer because you're on a smaller plan. When you write in, you're talking to someone who knows the codebase, not a script reader.
How to reach us
Email support
Send any question to [email protected]. We respond within one business day — usually much faster.
Submit a request
Use our support request form for structured issue reporting with priority and category fields.
MakeSheet customers
Production planning customers get direct access to the engineers who built the LP solver. When a plan looks wrong, we want to see it — not triage it through a ticket queue.
Response times
Most questions are answered within a few hours during business hours (Mon–Fri, 9am–6pm PT). Critical issues affecting production systems are escalated immediately regardless of time.