How Support Works

Support that respects your time

We know you did not start your business to troubleshoot software. When you need help, you should get clear answers quickly — without being bounced between departments or waiting days for a reply.

What is included with every plan

Help Center: Searchable guides, tutorials, and FAQs covering every feature of the platform
Blog and resources: In-depth articles on accounting, invoicing, cash flow, and business management
Email support: Reach our team at [email protected] for any question
Product documentation: API reference, integration guides, and technical documentation

Priority support (Professional and Premium plans)

If your business depends on CashSheet, you need answers fast. Priority support gives you:

Faster response times: We aim to respond within 4 business hours, compared to 24 hours for standard support
Direct access: Your requests go to senior support staff who can resolve complex issues without escalation
Onboarding assistance: Help setting up your organization, importing data, and configuring your chart of accounts
Migration support: Assistance moving your data from QuickBooks, Xero, FreshBooks, or other platforms

What we can help with

Account setup and configuration
Feature questions and how-to guidance
Billing and subscription management
Data import and bank reconciliation
API integration support
Bug reports and technical troubleshooting

What we cannot help with

CashSheet is an accounting tool, not an accounting firm. We cannot provide tax advice, audit services, or specific financial guidance for your business. For those needs, we recommend working with a qualified accountant or bookkeeper.

Contact us

[email protected]

Include your organization name and a description of the issue. Screenshots help. We will get back to you as quickly as we can.

Frequently Asked Questions

What is CashSheet?

CashSheet is a professional accounting platform built for modern businesses. It provides double-entry bookkeeping, invoicing, bills, financial reports, subscription management, POS, and inventory — all in one place, designed to scale with your business.

Is CashSheet really free to get started?

Yes. You can sign up and start using CashSheet with no credit card required. Our Starter plan gives you access to core accounting features right away. You can upgrade to a paid plan at any time as your business grows.

Which accounting standards does CashSheet support?

CashSheet is built on a full double-entry accounting engine. It supports standard chart of accounts, journal entries, ledgers, balance sheets, income statements, and cash flow statements — compatible with GAAP and IFRS reporting principles.

Do you provide customer support?

Yes. All plans include access to our help centre and documentation. Professional and Premium plans include priority email support. Our team is available to help you get set up, troubleshoot issues, and make the most of the platform.

Can I import data from QuickBooks or other software?

Yes. CashSheet supports OFX and QFX file imports for bank reconciliation, and includes a QuickBooks Online integration for syncing customers, vendors, invoices, and bills. You can also import data via CSV for most entities.

Is it easy to cancel after I subscribe?

Absolutely. You can cancel your subscription at any time from your account settings. There are no long-term contracts or cancellation fees. Your data remains accessible until the end of your billing period.